Are you having technical problems using propertytoolbox.com.au or a tool on our site?
We're here to help. We suggest reading through our Frequently Asked Questions – we may have already answered your question there.
Registration / Logging In
If you're having trouble logging in or registering, email our Technical Support. Please include your username in the body of the email.
Reset Password
To reset your password, the system will send a new email to the email address you originally registered with, for security purposes. If you do not receive this email, contact our Technical Support. Please include your username in the body of the email.
Technical / Browser Issues
If you're experiencing technical problems, e-mail our Technical Support. Please include the details about the issue, the browser you are using and whether you are on a Mac or PC in the body of your email.
I cant see any courses i have just purchased
If you have just bought a course and you cannot see it in your member portal, try logging out and then back into your account at Property Toolbox. If the problem continues please email Technical Support.
I am having problems viewing flash content
Always make sure you have the latest version. Visit the Adobe site to determine if you’re up-to-date, and if you aren’t, download the most recent update. If you find that Flash is constantly crashing within a browser, make sure to try a reinstall. If it continues to crash, you should consider using a different browser. If you use Internet Explorer, consider alternate options such as Firefox, Chrome and Safari.
Other Issues
For all other issues, contact our Technical Support. Please include a description of the technical issue you're having, and include your member username.
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